Get all your questions answered here!

In case our FAQs do not resolve your queries, join us on the live chat or fill our contact form. Monks are here to help you,
join hands with us today and make the most out of our amazing services.

Drop us a line on hello@emailmonks.com
or
Call us: US : +1 213 674 6665 | UK : +44 20 3290 6665 | AUS : +61 8 7200 6665

Convinced

Most Helpful FAQs

How to design for Retina Emails?

You can design all images as vectors that are in high res and use that as object in PSD created with canvas of 600px. So that those vector of high res can be used in HTML to give Retina effect.

Alternatively you can design the PSD in 1200px width or with resolution of 300dpi.

What do we need to submit for Video Emails?

You will need to submit the design plus live URL of Video hosted with MP4 version.

Does Video play in Video emails?

Video will play in emails for Apple Emails, iPhone (in Quick player) and Android Native Apps. However for rest of email clients it will show the fallback image with link to the video which would land user to page having video to be played there.

With integration template what do you offer?

Normally integration add on ($15) is to provide you the HTML that will be tested using the ESP you will opt. Few free to use ESP will be possible to test while proprietary ESP has to be provided with their credentials so we can test it accordingly.

For few ESP that provides template language we do provide a full editable template.

How to use the files supplied by us?

Usually we deliver the zip folder having HTML files and locally linked images folder.

You might have to uploaded the images on your server or in ESP. Major ESP provides a feasibility to upload images which can be used.

You can also view our labs section that would help you get steps of how you can use the provided files on specific ESP.

Do you upload images on your server?

Normally we don’t upload images on our server. As we don’t wish to put any reference links of Email monks in HTML we deliver. However when background images are used in order to support that in Outlook we have to use VML code that require absolute path of image and only in that case we upload image on our server.

How do I find out if I can use templates from Email Monks in my email marketing system?

Templates from Email Monks support all of the leading email marketing systems. To name a few:

  • MailChimp
  • Constant Contact
  • Campaign Monitor
  • iContact
  • Pardot
  • dotMailer
  • Experian Cheetah Mail
  • e-Circle
  • Lyris
  • CRMs that supports HTML emails

If you are using a different email marketing system, please chat with us live or drop us an email (on hello@emailmonks.com) and we will check if we can integrate the template to your email marketing system or not.

Do you have HTML templates customers can use?

Yes, we have a full library of HTML templates for your selection and are adding more every week.

You can browse our email templates here.

Could you please provide more details on your 100% money back guarantee?

Monks are devoted to provide you with the best quality of work in all your projects. However, if you do not think that we managed to provide what you desired, we will return the entire amount that was charged to you.

Please refer to our Privacy & NDA page for more details.

General

Who are Email Monks and where are they located?

Email Monks is a team of experienced, knowledgeable and efficient designers and coders who possess rich industrial experience in the domain. Our team is devoted towards providing you quality work along with quick turnaround.

We operate from state-of-the-art premises in India, and are very well-equipped with the infrastructure required to offer everything that we claim.

I have a very short deadline. Do you offer quick turnarounds?

We can provide HTML coding and template customization in as less as 8 hours. Moreover, our services can be availed 24/7. So just take a deep breath and relax, the Monks will be there to bless you with their design and coding skills.

We offer email and newsletter template design, coding as well as ready-made templates that can be customized to your requirements.

Just get in touch with us and see how we deliver your work lightning fast.

Is the provided time-line in terms of actual hours or working hours?

Monks work 24/7 and thus all hours of the day are working hours. In short, we can provide you your work within 8 actual hours. Therefore, when we say 8 hours, it means 8 hours from the time your order (along with your designs) was received or if at all there are any case of doubts than once we get clarification on the job.

What are your working schedules?

Development Team: 24 Hours on Monday to Friday. Partial availability on Weekends and Indian public holidays.

Account Manager and Live Chat Support: 24 Hours on Monday to Friday. We try to respond your query within 24 Hours. Partial availability on Weekends and Indian public holidays.

Commercials

Would you require upfront payment?

Yes, upfront payment would be required. Given the extremely short deadlines that we work with, an initial payment helps us get the project underway immediately.

This way, the mark-up of your design is started right away, which assists us in keeping deadlines.

What currencies do you accept?

We accept payment in US Dollars.

How can I pay?

Payments can be made through PayPal. Moreover, all major credit and debit cards are also accepted.

Do you offer discounts on bulk orders?

There are discounts available for bulk orders, regular customers and non-profit organizations. Reach us at hello@emailmonks.com for more information.

Other Specifications

Which email clients are supported by your code?

Our email templates are built in a way that they are compliant with all major email clients. Find below the list of email clients that are supported by our code:

Desktop/Web
  • MS Outlook 2002+
  • Outlook Express
  • Apple Mail
  • Yahoo! Mail
  • Windows Live Email
  • Mozilla Thunderbird
  • MS Outlook 2003+
  • AOL Webmail
  • HotMail
  • Mac OS
Mobile
  • iOS (Native App)
  • iOS Gmail App (Desktop view)
  • Android (Native App)
  • Android Gmail App (Render Desktop View)
  • Blackberry OS10 and above
  • Symbian
  • Windows Mobile
What do you want me to provide?

Nothing, apart from the email/newsletter design in the format that you have. The formats that Monks recommend and prefer is layered PSD. While you can also send designs in layered AI, EPS, JPEG, GIF, BMP and PDF formats. Unless they are layered it won’t be possible for us to copy content or separate background images available in design.

Thus in such cases, we develop image oriented email/newsletter, but extensive testing is conducted to ensure that the image loads flawlessly on all major email clients, thus you need not worry about the quality of work.

Alternatively, if you are looking for a fresh design, you can either fill out our email design questionnaire or contact us to get a personalized email template designed.

How can you be so confident about your quality?

All our Monks are highly experienced and have worked on diverse projects in the past. Our extensive range of projects has acquainted us very well with the limitations clients can face and hence we can overcome them with ease.

We use Litmus to ensure that your email template is excellent and compatible, both at the same time.

Do you offer revision?

Monks are there to keep you happy. We offer revisions until you are satisfied with the job. However, if there is a change in the artwork or content from what was submitted to us initially, revisions become chargeable. The charges starts from $15/revision (for coding) depending upon what changes you submit. For Designs the charges depend upon scope of project.

Do you provide after sales support?

Yes of course; chat with us or drop us an email and we will be more than willing to help you.

When and where can you be contacted?

Monks are available at your service from 6.00 AM to 6.00 PM GMT.

You can either email us on hello@emailmonks.com, conduct a live chat through our website or skype account (emailmonks) or call (UK : +44 20 3290 MONK), (US : +1 213 674 MONK), (Australia : +61 8 7200 MONK), (India : +91 851164 MONK).

Is there anything else you can offer me?

We are primarily focused on designing and coding high quality emails, newsletters, templates and landing pages.

However, our Monks can also provide website design and development services.

Will you be ready to sign a Non-Disclosure Agreement?

We understand and appreciate your business' confidentiality. None of your information would ever be shared; nor, would the work be put up as a sample.

You can send across your NDA to us at hello@emailmonks.com. We will sign the same and send it back to you. Please refer to our Privacy & NDA page for more details.

Email Coding

Why should I outsource to Email Monks?

An email marketing campaign can assist your business & its marketing substantially. Coding your email HTML can be tricky, though. There are various desktop email clients and webmail providers, who all have their unique set of rules.

This means that your email HTML should be compatible with all these email clients to ensure that your mail consistently looks exactly the way it is desired to. Hence, you need to outsource it to someone who has experience in the field and can make sure that your efforts are reaping results.

Our Monks have over 10 years of experience and are very skilled at their work be it coding or designing.

Are there any restrictions in email designing? What are those?

Width of email design need to be 600px and should be designed with 72 dpi.

Fonts has to be used are email safe fonts, as email clients won’t render any premium/designer fonts using any technology like font embedding unlike web page.

When it comes to email, there is limited possibility of making use of CSS. Some of the following restrictions are established because of the same:

The text that is laid over the patterned background is made as an image. The editable HTML text can only be laid over solid colour backgrounds. It is not possible to do the same with patterned backgrounds.

When you place one element over the other then both the elements would be a part of one image. For example, if a button is placed over the background, both of them would be made as one image.

Please refer to our “Email/Newsletter design best practices” infographic to get a holistic idea.

You can also refer to our “Email/Newsletter design checklist” to make sure that your email designs are best in class.

What is the optimal width of an email template?

600 px to 700 px is considered to be the optimal width for an email template.

Which fonts are better to use for an email template?

Email Safe fonts as the most ideal fonts used for email design in order to allow it’s maximum and consistent compatibility. You can also opt for Google Fonts but then need to make sure that when you use Google Fonts you always use fonts that has similar fallback email safe fonts. Try avoiding the use of condensed fonts as not fallback fonts that are email safe and are condensed. For more guideline you can read this: http://www.emailmonks.com/blog/email-marketing/customs-fonts-support-in-email-html

Why is table based coding used in case of email templates?

Tables are used for email templates to ensure that they are compatible with multiple email clients. This includes even the smaller clients, which do not support CSS or cannot load images.

An email template that is marked up with tables will always be compatible with a larger number of email clients.

Fresh Design

Do you also design email templates from scratch?

With talented designers and visualizers, Email Monks is well capable of creating a fresh and personalized email template design for you. You can place an order for fresh email design and coding here.

How do you integrate our resources for designing afresh?

Monks will integrate your creative resources, ask them to share the brand guidelines, logo and other required brand elements and once we have the complete details, we will retain the look and feel of the brand and design the template afresh.

Will I get both email design and code in mentioned delivery time?

Ideally, the coding of email in email design and development service starts only after we get final approval on the design. The time-line provided is for the email design deliverable, the coding is started only after you approve the final design.

Email Template Customization

How does template customization work?

To customize an email template for you, we require branding information and related elements from you, along with content and a basic brief. Once we have them, we customize a template in your branding with said specifications.

Browse our email templates to choose template for customization.

Can I reuse or distribute the email template you provide to me?

When you purchase an email template from Email Monks, you are free to use it multiple times/customize it for you and/or your clients, however, it doesn’t allow you to resell and/or distribute the purchased template(s) in anyway.

Why should I pay $65 for templates when there are other websites that sell email templates for as little as $20?

Most other websites that offer $20 email templates expect you to re-brand the template change the content and images and do other changes yourself. To do this you require access to design software such as Photoshop, knowledge of HTML, good understanding of how different email programs render your email, etc. Monks however, offer the design and production service as part of the cost. Once you place an order, our creative team will do the job of re-branding your template and change content and images based on the information you provide. You can then straight out run a campaign from your email system with no HTML knowledge required. Monks additionally also see to it that your email template will render on most popular (40+) email programs.

Do you offer revisions?

Yes we do provide revisions. Revisions are a part of any design process. We offer up to three revisions for all the designs we do, any other changes over and above three fixed iterations will be charged at $15/revision.

I don't have an ESP. But I have a contact list and would like to send out an email to my list. Can you help?

No, we just help you with the design and coding of templates. We don’t offer email blast services. However, we can suggest the tools we like for email delivery. Send an email on hello@emailmonks.com and we’ll get back to you with our suggestions.

Can I use my personal email program (i.e. Outlook) to send out email templates designed by you to my contact list?

If you order the HTML version, you will be able to use Outlook or similar email programs to send it out to your contact list. However, we recommend integrating the template with ESPs like Campaign Monitor, MailChimp, etc. (We are in no away associated/affiliated with any of the ESPs for reselling their services).

How do I find out if I can use templates from Email Monks in my email marketing system?

Templates from Email Monks support all of the leading email marketing systems. To name a few:

  • MailChimp
  • Constant Contact
  • Campaign Monitor
  • iContact
  • Pardot
  • dotMailer
  • Experian Cheetah Mail
  • e-Circle
  • Lyris
  • CRMs that supports HTML emails

If you are using a different email marketing system, please chat with us live or drop us an email (on hello@emailmonks.com) and we will check if we can integrate the template to your email marketing system or not.

Do you have HTML templates customers can use?

Yes, we have a full library of HTML templates for your selection and are adding more every week.

You can browse our email templates here.

Want to get blessed with your email design and coding jobs? Order Now